Privacy Policy

Privacy Policy

Last Updated: 6/25/2025

Ongro LLC (“we,” “our,” or “us”) values your privacy. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit our website, contact us, or use our services.


If you have any questions about this policy, please contact us at:


📧

Email:

[email protected]


📞

Phone: 770-758-7693




1. Information We Collect


We may collect the following types of personal information when you interact with us:


Contact Information – such as your name, phone number, email address, and physical addressService Details – related to the type of service requested, property access information, or scheduling preferencesCommunications – including emails, texts, or call logs for customer serviceDevice and Usage Information – such as IP address, browser type, pages visited (via cookies and analytics tools)




2. How We Use Your Information


We use the information we collect for purposes such as:


Scheduling and managing window installation servicesSending appointment confirmations and service remindersProviding estimates or responding to inquiries Sending you promotional messages and special offers (if you have opted in)Improving our website, services, and customer experienceComplying with legal obligations




3. Sharing Your Information


We do

not sell your personal information

to third parties.


We may share your information with:


Trusted service providers who help us run our business (e.g., texting platforms, CRM systems)Government or law enforcement agencies, if required by lawThird parties involved in a merger, acquisition, or asset sale


These third parties are only given the minimum necessary data and are contractually obligated to protect your information.




4. Your Privacy Rights (California Residents)


If you reside in California, you have the right to:


Request access to your personal informationRequest deletion of your data (subject to legal exceptions)Opt out of the sale of personal information (note: we do not sell your data)Not be discriminated against for exercising your privacy rights


To make a request, contact us at

[email protected]

with the subject line: “Privacy Request.”




5. Cookies and Tracking Technologies


Our website may use cookies or similar tracking technologies to enhance your browsing experience and collect anonymous usage data.


You may disable cookies in your browser settings, though this may limit some functionality.




6. Data Security


We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system can guarantee complete security.




7. Data Retention


We retain your personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes.




8. Children’s Privacy


Our services are not intended for children under 13, and we do not knowingly collect information from children. If we become aware of such data, we will delete it immediately.




9. Updates to This Policy


We may update this Privacy Policy periodically. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy regularly.